GDPR Compliance Statement

At Casella, operated by Betenics LTD, we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Who We Are

Betenics LTD

71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Email: sales@casella.store

2. What Data We Collect

When you place an order, we may collect:

Name and surname

Billing and shipping address

Email address

Phone number

Payment details (processed securely via Stripe or PayPal)

IP address and browser information (for analytics and fraud prevention)

3. How We Use Your Data

To process and deliver your order

To communicate with you about your purchase

To improve our website and shopping experience (analytics)

To prevent fraud and comply with legal obligations

For marketing purposes (only if you have given consent)

4. How We Store & Share Your Data

Your order data is stored securely in our WooCommerce system.

We may share your information with:

Stripe and PayPal for payment processing

Facebook Pixel for analytics and marketing (if applicable)

We do not sell your personal data to third parties.

5. Your Rights Under GDPR

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to processing

Request data portability

You can exercise these rights by contacting us at sales@casella.store or via our Contact Form.

6. Data Retention

We keep your personal data for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.